Last updated: June 9, 2026
These Terms & Conditions govern your access to and use of this website, including browsing, account registration, product purchases, communication with customer support, and use of any related services provided by Suwen Craft. By using this website or placing an order, you agree to these Terms & Conditions and to any policies referenced on the website, including the Privacy Policy, Refund Policy, and Shipping Policy.
1. Website Use
You may use this website only for lawful purposes and in accordance with these terms. You must not misuse the website, interfere with its normal operation, attempt unauthorized access, upload harmful code, scrape excessive data, impersonate another person, submit false information, or use the website in a way that could harm Suwen Craft, other customers, service providers, or website security.
2. Product Information
We try to present product names, descriptions, images, specifications, prices, availability, care notes, and promotional information accurately. However, product images may vary slightly from actual products due to screen settings, lighting, photography, packaging updates, natural material differences, handmade production, or batch variations.
For handcrafted or natural-material products, minor differences in color, grain, texture, thickness, surface pattern, shape, or finish may occur. These natural or handmade variations do not necessarily mean the product is defective if the product remains suitable for its intended purpose.
3. Orders and Acceptance
Placing an order does not automatically mean the order has been accepted. Orders may be subject to payment confirmation, stock availability, fraud prevention checks, address verification, shipping feasibility, and other operational review. We may refuse, cancel, or limit an order if information appears inaccurate, payment is not confirmed, stock is unavailable, suspicious activity is detected, or fulfillment is not reasonably possible.
If we cancel an order after payment has been received, we will arrange a refund for the cancelled portion according to the payment method and applicable processing timelines.
4. Prices, Payments, and Taxes
Prices are shown on the website in the currency displayed at checkout unless otherwise stated. Prices, promotions, discounts, product bundles, and availability may change without prior notice. A pricing error, typographical error, or system error may be corrected, and we may cancel or adjust affected orders where permitted by law.
Customers are responsible for any applicable taxes, customs duties, import charges, bank fees, currency conversion fees, or local handling fees unless the checkout or written order confirmation clearly states otherwise.
5. Shipping and Delivery
Delivery times are estimates and may vary due to order volume, destination, logistics provider, customs inspection, public holidays, weather, force majeure events, local delivery conditions, or incomplete customer information. We are not responsible for delays caused by carriers, customs authorities, incorrect shipping details, failed delivery attempts, or events outside our reasonable control.
Customers must provide accurate shipping information. If an order is returned, delayed, lost, or requires reshipment because of an incorrect address, unavailable recipient, refused package, or failure to complete customs requirements, additional fees may apply.
6. Returns, Refunds, and Cancellations
Returns, refunds, exchanges, damaged items, incorrect items, and cancellations are handled according to our Refund Policy and any product-specific notes shown on the website. Please review the Refund Policy before placing an order. Some products may have limited return eligibility due to hygiene, customization, digital delivery, handmade production, or final-sale status.
7. Accounts and Customer Information
If you create an account, you are responsible for keeping login credentials secure and for all activity under your account. You must provide accurate, current, and complete information during registration, checkout, and customer support communication. We may suspend or restrict access if we believe an account is being misused or contains false information.
8. Product Use and Responsibility
Customers are responsible for using products safely, carefully, and according to any instructions, care guidance, warnings, or product descriptions provided. Suwen Craft is not responsible for damage, injury, loss, or reduced product life caused by misuse, improper cleaning, inappropriate storage, unauthorized modification, use for unintended purposes, failure to follow instructions, or use by persons for whom the product is not suitable.
Information on the website is for general product and shopping guidance. It should not be treated as medical, therapeutic, legal, financial, or professional advice. Customers should consult qualified professionals where necessary before using products in relation to health, wellness, or personal-care routines.
9. Intellectual Property
All website content, including text, images, design, layout, graphics, logos, product presentation, and code elements, belongs to Suwen Craft or its licensors unless otherwise stated. You may not copy, reproduce, modify, distribute, sell, exploit, or use website content for commercial purposes without written permission.
10. Third-Party Services and Links
The website may use or link to third-party services, including payment processors, shipping providers, analytics tools, social platforms, messaging tools, and external websites. We are not responsible for third-party websites, policies, delays, errors, or service interruptions. Your use of third-party services may be subject to their own terms and privacy policies.
11. Disclaimer of Warranties
The website and products are provided to the fullest extent permitted by law on an "as available" basis. We do not guarantee that the website will always be uninterrupted, error-free, secure, or free from technical issues. We do not guarantee that product information will be completely free of typographical errors, although we will make reasonable efforts to correct known errors.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Suwen Craft will not be liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages arising from website use, product purchase, delivery delays, inability to use products, third-party services, or customer misuse. Nothing in these terms limits liability that cannot legally be limited.
13. Indemnification
You agree to indemnify and hold Suwen Craft harmless from claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the website, breach of these terms, violation of law, infringement of third-party rights, inaccurate information provided by you, or improper use of products after purchase.
14. Force Majeure
We are not responsible for failure or delay caused by events beyond our reasonable control, including natural disasters, war, civil unrest, labor disputes, logistics disruptions, customs delays, epidemics, power failure, network failure, supplier interruption, government action, or other force majeure events.
15. Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be posted on this page and will apply from the date of publication unless otherwise stated. Continued use of the website after changes are posted means you accept the updated terms.
16. Contact
If you have questions about these Terms & Conditions, please contact Suwen Craft at info@suwen-craft.com or by phone at +60 166799561.