Last updated: June 9, 2026
Suwen Craft respects your privacy and is committed to handling personal information in a careful, transparent, and responsible manner. This Privacy Policy explains what information we collect, how we use it, when it may be shared, how long it may be retained, and what choices customers may have when using this website, placing an order, subscribing to updates, or contacting us for support.
1. Information We Collect
We may collect information that you provide directly, including your name, email address, phone number, billing address, shipping address, company name if applicable, order notes, product preferences, support messages, return requests, account registration details, and any other information you choose to submit through forms, checkout pages, email, messaging apps, or customer service communication.
When you use the website, we may also collect certain technical information automatically. This may include your IP address, browser type, device type, operating system, referring pages, pages viewed, date and time of visit, approximate location based on network data, cookie identifiers, cart activity, and information about how visitors interact with products and website features.
2. How We Use Personal Information
We use personal information to operate the website, process and confirm orders, arrange shipping, provide invoices or receipts, answer customer questions, manage returns and refunds, prevent fraud, improve product presentation, maintain website security, comply with tax and accounting obligations, and communicate important service information related to purchases or customer requests.
If you choose to subscribe to marketing communication, we may use your email address or contact details to send updates about products, promotions, care guidance, or store news. You may unsubscribe from marketing messages where an unsubscribe option is available or contact us to request removal from future marketing communication.
3. Cookies and Similar Technologies
This website may use cookies, pixels, analytics tools, and similar technologies to remember basic preferences, keep shopping cart functions working, understand traffic patterns, measure website performance, support security features, and improve the shopping experience. Some cookies are necessary for the website to function, while others may support analytics or marketing.
You can control cookies through your browser settings. If you disable certain cookies, some website functions, including cart, checkout, login, or personalized browsing features, may not work correctly.
4. Sharing With Service Providers
We do not sell personal information. We may share necessary information with trusted third parties that help us provide services, including payment processors, banks, shipping companies, warehouse or fulfillment partners, website hosting providers, email delivery services, analytics providers, fraud prevention tools, customer support tools, accountants, legal advisors, and government or regulatory authorities when required by law.
Service providers are expected to use customer information only for the services they perform for us and to protect it using appropriate safeguards. Payment card information is normally handled by payment processors and is not stored directly by us in full card-number form.
5. International Processing and Transfers
Because online commerce may involve technology providers, payment services, logistics companies, and hosting infrastructure in different countries, customer information may be processed or transferred outside the customer's country or region. Where this occurs, we take reasonable steps to ensure information is handled in accordance with this Privacy Policy and applicable legal requirements.
6. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, warranty or after-sales records, refund handling, fraud prevention, accounting, tax, legal compliance, and dispute resolution. Retention periods may vary depending on the type of information and legal obligations that apply.
7. Security
We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, payment system, email transmission, or internet storage method can be guaranteed to be completely secure. Customers should also protect account passwords and avoid sharing sensitive information through insecure channels.
8. Customer Rights and Choices
Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction or objection to certain processing, withdrawal of consent, or a copy of information you have provided. Some requests may be limited where we must keep information for legal, accounting, fraud prevention, or legitimate business reasons.
To make a privacy request, please contact us with enough information to identify the relevant order or account. We may need to verify your identity before completing certain requests.
9. Children's Privacy
This website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and remove it where appropriate.
10. Third-Party Links
The website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party sites. Customers should review the privacy policies of those third parties before submitting personal information to them.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in website functions, business operations, legal requirements, or service providers. The updated version will be posted on this page with a revised update date where appropriate.
12. Contact
If you have questions about this Privacy Policy or wish to make a privacy request, please contact Suwen Craft at info@suwen-craft.com or by phone at +60 166799561.